Now that Facebook, Instagram and WhatsApp are coming dorsum into service, afterwards a dramatic global outage, we're wrapping up our live coverage of the outage.
Simply there are still many questions unanswered, about what caused the outage, what effects the service disruption had for the at least iii.5bn people who use Facebook's apps effectually the earth, and what the consequences of the outage will be as Facebook faces increasing public pressure over its impact on everything from US teens' trunk prototype to the survival of democracies around the globe.
Here's some of the remaining questions:
Who'due south responsible? Exterior security experts said they believed the server problem that caused a vi-60 minutes global outage of Facebook, Instagram and WhatsApp could have only originated from within the company. But Facebook and its CEO Marker Zuckerberg take offered no public explanation for what exactly went wrong, just a blanket apology for the disruption.
Who was hurt? The outage affected potentially tens of millions of users worldwide.Owners of modest businesses were too disrupted everywhere from India to Ireland.
What does the outage demonstrate about Facebook's size and influence? "The outage came the aforementioned day Facebook asked a federal judge that that a revised antitrust complaint against information technology by the Federal Merchandise Commission be dismissed because it faces vigorous competition from other services," the Associated Press reported, even every bit the cursory disappearance of Facebook showed that "naught tin easily replace the social network that over the by 17 years has effectively evolved into critical infrastructure."
Will the outage take a lasting effect on Facebook's stock toll, and Mark Zuckerberg's wealth? Bloomberg reported earlier today that the about 5% drop in Facebook stock on Mon resulted in a more than $6bn drib in Zuckerberg's net worth, sliding him downwardly ane rung of Bloomberg'southward billionaires listing.
How will lawmakers in the The states and other countries answer? Facebook whistleblower Frances Haugen is slated to testify before the United states of america Senate tomorrow, and is expected to compare Facebook to Large Tobacco, which knew about the deadly furnishings of its product on users and did nothing. She is besides expected to depict how the company'southward lack of transparency into how its services actually function makes it virtually impossible for regulators to do their job effectively. The testimony will provide a forum for powerful US politicians to weigh in about the company'south current crises.
Read the Guardian'due south full news story on the outage here:
Updated
01:23
Zuckerberg finally posts almost the outage: 'Sorry for the disruption'
Facebook'south Mark Zuckerberg finally commented on his company's global outage, in a Facebook post on his restored site.
Zuckerberg offered no caption for what had happened.
"Facebook, Instagram, WhatsApp and Messenger are coming back online now. Sorry for the disruption today -- I know how much you lot rely on our services to stay connected with the people you care nearly," he posted.
01:16
KrebsOnSecurity reports Facebook outage was 'a routine update gone wrong.'
Brian Krebs, a longtime computer security skillful, wrote earlier today that the changes that caused Facebook'southward global outage "had to have come from inside the company" but whether "the changes were made maliciously or by accident is anyone's guess at this point."
Krebs' most recent update cites "a trusted source who spoke with a person on the recovery effort at Facebook" and who was told that "the outage was acquired by a routine BGP update gone wrong."
The source as well explained that "The errant update blocked Facebook employees — the majority of whom are working remotely — from reverting the changes," Krebs reports.
For more on what that ways, my colleague Alex Hern's brilliant tweet thread breaks it down.
01:03
No evidence Facebook outage was malicious or an 'attack,' exterior experts say
In that location was no testify as of Mon afternoon that malicious activeness was involved in Facebook's global outage, the Associated Press reported.
Matthew Prince, CEO of the net infrastructure provider Cloudflare, tweeted that "nothing we're seeing related to the Facebook services outage suggests it was an assault". Prince said the almost probable caption was that Facebook mistakenly knocked itself off the internet during maintenance, the Associated Printing reported.
Facebook did not reply to messages for comment from the Associated Printing about the attack or the possibility of malicious activity. The company has not commented on the reason for the outage.
Other outside analysts agreed that there was no sign Facebook going down was the result of an exterior attack, rather than internal man fault.
Oliver Linow (@OliverLinow)
"Nosotros don't know how or why the outages persist at #Facebook and its other properties, simply the changes had to take come from inside the company, .... Madory said it could be that someone at Facebook just screwed upward."@DougMadory https://t.co/2UYDo2SInq
October 4, 2021
Updated
00:48
'Facebook and its sites had effectively asunder themselves from the internet'
Trying to empathise, on a more precise technical level, what exactly caused a massive global outage of Facebook, Instagram, and WhatsApp, and who's responsible?
Employees at Cloudflare, a website security company, wrote up a narrative of how (from their monitoring perspective) the outage went downward. There are diagrams.
Cloudflare (@Cloudflare)
"Facebook tin't exist down, tin can it?", we thought, for a 2d. Well it tin, and hither's how. https://t.co/V0fW2n0a4I
October four, 2021
Updated
00:36
A brief guide to a world without Facebook
For the people who accept spent years monitoring the mode disinformation spreads on Facebook, and watching the deadly consequences, living in a world where Facebook was simply not accessible was...quite an experience.
It's something that Sheera Frenkel, the co-author of An Ugly Truth, a new expose abotu Facebook, highlighted every bit Facebook came back online.
Sheera Frenkel (@sheeraf)
Happening now- Facebook is slowly coming dorsum online. Misinfo and disinfo researchers return to their desks. Snow day over.
October 4, 2021
And it's something that a Guardian'due south reporter who covered Facebook for years also highlighted:
Julia Carrie Wong (@juliacarriew)
I wrote a quick guide to using the internet while Facebook is down. Don't worry you can still feel bad about your trunk without Instagram. https://t.co/cb1mzVqzq8
October 4, 2021
00:23
WhatsApp outage: 'The phones of all your loved ones turned off without alarm.'
Facebook has announced that its services are dorsum online, later on a roughly half-dozen-60 minutes global outage. For people worldwide, journalists noted, it's WhatsApp existence down, more than Facebook itself, which may have caused the about disruption to individual people and families.
Investigative journalist Aura Bogado framed the stakes of the WhatsApp outage:
Aura Bogado (@aurabogado)
The repercussions of WhatsApp being down in The Remainder Of The World are vast and devastating. It's like the equivalent of your phone and the phones of all of your loved ones existence turned off without warning. The app essentially functions as an unregulated utility.
Literally the only way I can talk to my dad and brothers in Mexico 😵💫 This is why large companies shouldn't exist allowed to buy every single company to expand their portfolio!!! https://t.co/ZOY9Qa0O2Q
October 4, 2021
Chicquie (@Chicquie5)
Little business organisation owners in my African dwelling house country heavily rely on Whatsapp and Facebook for their services, I realky hope the issue tin can exist fixed soo for their's sake. https://t.co/TpD9iyT86i
Oct 4, 2021
𝗛𝗲𝘀𝘁𝗶𝗮 (@KateMarieMaz)
It's my main source of communication with fiancé in Turkey, it'south heavily used and relied on there https://t.co/kMcPg0vgW6
October 4, 2021
00:fourteen
Facebook's design makes information technology impossible to regulate, whistleblower will tell Congress
Facebook's executives, including Marker Zuckerberg have repeatedly told United states lawmakers that they welcome authorities regulation. Facing scrutiny for their internal policy decisions, they have asked politicians to draw the line on harmful content.
But in her prepared Senate testimony, Facebook whistleblower Frances Haugen plans to debate that Facebook's lack of transparency makes it impossible for regulators to meaningfully serve as a cheque on the powerful global platform.
"This inability to see into the actual systems of Facebook and confirm that Facebook's systems work like they say is like the department of transportation regulating cars by watching them bulldoze down the highway," her testimony says, according to Reuters. "Imagine if no regulator could ride in a car, pump up its wheels, crash test a automobile, or even know that seat belts could exist."
"Facebook's closed design means it has no oversight," Haugen's testimony says.
And the visitor'south oversight board, which Facebook created, is "equally blind as the public", the testimony says.
Ceclia Kang, one of the authors of An Ugly Truth: Inside Facebook's Battle for Domination, highlighted some other part of this statement:
Cecilia Kang (@ceciliakang)
On regulation, FB Whistleblower says: "Tweaks to outdated privacy protections or changes to Department 230 volition not be sufficient...A critical starting point for effective regulation is transparency: full access to data for enquiry not directed by Facebook" https://t.co/nVs1PXgde4
October 4, 2021
Updated
00:04
Reuters: Facebook whistleblower to compare social media company to Big Tobacco
Onetime Facebook employee and whistleblower Frances Haugen will urge the Us Congress on Tuesday to regulate the social media behemothic, which she plans to liken to tobacco companies that for decades denied that smoking damaged health, according to prepared testimony seen by Reuters.
"When we realized tobacco companies were hiding the harms information technology caused, the regime took action. When we figured out cars were safer with seatbelts, the government took action," said Haugen's written testimony to exist delivered to a Senate Commerce subcommittee. "I implore you to exercise the same here."
Haugen will tell the panel that Facebook executives regularly chose profits over user safe, Reuters reports.
"The company's leadership knows means to make Facebook and Instagram safer and won't brand the necessary changes because they have put their immense profits earlier people. Congressional activity is needed," she volition say. "Equally long every bit Facebook is operating in the nighttime, information technology is accountable to no one. And it will keep to make choices that go confronting the common expert."
Cecilia Kang (@ceciliakang)
FB Whistleblower testimony "When we realized tobacco cos. were hiding the harms it caused, the govt took action. When nosotros figured out cars were safer with seat belts, the authorities took action…I implore you lot to do the same here" flick.twitter.com/Oq3OBmkQks
October iv, 2021
Updated
23:37
'We're sad.' Facebook is back online, slowly, for at least some users
After a global outage that lasted six hours, Facebook is dorsum online for many users.
The visitor confirmed in a tweet that its services "are coming back online now", and apologized "to the huge community of people and businesses around the globe who depend on us".
Downdetector, a site that monitors outages and had reported millions of user complaints virtually Facebook existence downwardly, said that it was "starting to meet reports begin to reject now that Facebook is back up".
Facebook (@Facebook)
To the huge customs of people and businesses around the earth who depend on united states: we're sorry. We've been working difficult to restore access to our apps and services and are happy to report they are coming back online now. Cheers for bearing with us.
October 4, 2021
Facebook began to come back online for American users shortly before half dozen pm EST, according to some US journalists monitoring the site.
Oliver Darcy (@oliverdarcy)
Update: Facebook appears to be dorsum online. The site but loaded for me, albeit very slowly.
October iv, 2021
The outage, which afflicted Facebook, Instagram and WhatsApp worldwide, appeared to be caused past an initial domain name server issue, several news outlets reported, which was so complicated by Facebook's conclusion to run about every function of its internal operations through its own site.
The company told the New York Times that it expected its site to come back online slowly, and that "it will take some time to stabilize and appear for global users widely".
Updated
23:30
And so what made Facebook go downwardly? Alex Hern explains it all
Dislocated nearly what causes Facebook'south global outage? Guardian tech reporter Alex Hern has a brilliantly articulate explanation.
The key takeaway: an initial trouble was fabricated much more than complicated by the fact that "Facebook runs EVERYTHING through Facebook."
alex hern (@alexhern)
a bunch of friends have texted me asking for a basic caption as to what the hell happened to knock off all of Facebook so:
October 4, 2021
alex hern (@alexhern)
Facebook (accidentally, we assume) sent an update to a deep-level routing protocol on the internet that said, basically, "hey we don't accept any servers any more xoxo"
October 4, 2021
alex hern (@alexhern)
Normally, this would be quite easy to set up. you just ship another update proverb "oh, don't worry, we take servers, they're here, xoxo". Things however suspension, it takes a while for the message to spread to all corners of the internet, egg on face, but liveable
October 4, 2021
alex hern (@alexhern)
only Facebook runs EVERYTHING through Facebook
October 4, 2021
alex hern (@alexhern)
And then when its servers were booted off the net, it also booted off… the ability to send that follow-up message
Oct iv, 2021
alex hern (@alexhern)
and the ability to use the smartcard door lock on the front door to the edifice that contains the servers that command the organization that sends the follow-up message
October four, 2021
alex hern (@alexhern)
and the messaging service yous use to contact the caput of physical security to tell them they need to high-tail information technology to the data centre out east with a physical central to override the smartcard door lock on the front door…
October 4, 2021
The "smartcard door lock" problem Alex is describing is not metaphorical. As the New York Times' Sheera Frankel explained:
Sheera Frenkel (@sheeraf)
Was simply on phone with someone who works for FB who described employees unable to enter buildings this morning to begin to evaluate extent of outage because their badges weren't working to admission doors.
Oct 4, 2021
23:20
Facebook outage acquired by 'DNS routing problems', multiple outlets study
A 6-hr global outage of Facebook, Instagram and WhatsApp was caused by a trouble with the visitor's domain name organisation, multiple news outlets reported.
Bloomberg (@business)
The outages at Facebook, WhatsApp and Instagram occurred because of a problem in the visitor's domain proper noun organization, a crucial component of the net. Here's what that means https://t.co/7yTLIV4F88
October 4, 2021
Lauren Goode (@LaurenGoode)
"The key issue...is that Facebook has withdrawn the then-chosen Border Gateway Protocol route that contains the IP addresses of its DNS nameservers." The still unresolved question is why those BGP routes disappeared in the first identify. via @brbarrett https://t.co/0g6FijjDHa
Oct 4, 2021
Updated
23:11
A 'pour' of costly outages effectually the world
Billions of users were potentially direct affected by the outages of Facebook, Instagram, and Whatsapp today. Just Facebook's different platforms are likewise the basis for small businesses around the world, meaning that modest stores, restaurants and commitment services across time zones lost money today, the New York Times reported.
In Republic of ireland, information technology was a wear business that sells its products via Facebook and Instagram that felt the furnishings, with one founder telling the New York Times, "Missing out on iv or five hours of sales could be the difference betwixt paying the electricity pecker or rent for the calendar month."
"My whole business concern is down," the owner of a nutrient delivery service in Delhi told the newspaper.
22:56
Max Benwell
Facebook, Instagram and WhatsApp going down can't be going well over at Facebook HQ, but it's very different scenes over on Twitter.
Politicians, comedians and even Twitter take taken reward of the functioning social media site to poke fun at Facebook's outage and, in some cases, make points nigh the company's dominance in the tech market place.
Twitter (@Twitter)
hello literally anybody
October 4, 2021
Alexandria Ocasio-Cortez (@AOC)
Information technology's almost as if Facebook's monopolistic mission to either ain, copy, or destroy whatever competing platform has incredibly subversive effects on gratuitous society and democracy 🧐
Remember: WhatsApp wasn't created past Facebook. It was an independent success. FB got scared & bought it 💬 https://t.co/dGVwza9leR
October four, 2021
giabuchi (incensed italixn) (@jaboukie)
facebook and whatsapp down vaccination rates abt to go up
October 4, 2021
22:55
Facebook appears to be back for some users
The social media site is once over again loading for some users, including CNN's Oliver Darcy, and me.
Oliver Darcy (@oliverdarcy)
Update: Facebook appears to exist back online. The site just loaded for me, albeit very slowly.
Oct 4, 2021
The company told the New York Times information technology is starting to see the sites coming back online, simply they may not be immediately accessible for all global users.
rat king (@MikeIsaac)
LATEST on Facebook: The company said it is seeing the sites starting to come dorsum online, but it will have some time to stabilize and announced for global users widely.https://t.co/nb06SFdmR3
October 4, 2021
Updated
22:52
Marker Zuckerberg's personal wealth has dropped by $6bn, Bloomberg reports
The Facebook founder's personal wealth has shrunk by more than $6bn in just a few hours today, Bloomberg reports, as Facebook stock has dropped in the wake of mysterious global outages of Facebook platforms and a whistleblower'due south allegations that Facebook'south internal policies have betrayed democracy and helped facilitate disinformation and ethnic violence.
The Bloomberg Billionaires Index listed Marking Zuckerberg's network as well-nigh $140bn a few weeks agone, but it dropped to only $121.6bn as of early this afternoon, Bloomberg reported.
Bloomberg CityLab (@CityLab)
Marker Zuckerberg's personal wealth has fallen past more than $6 billion in a few hours, knocking him downwards a notch on the list of the globe's richest people, after a whistleblower came frontward and outages took Facebook'south flagship products offline (via @wealth) https://t.co/vrwwLGaYWg
October iv, 2021
22:51
Live coverage: Why is Facebook downward around the world?
This is Lois Beckett, here with alive coverage of Facebook'southward global outage from our West Declension office in Los Angeles.
Nosotros'll be updating with updates equally we accept them. Here'due south what we know so far:
Facebook, Instagram and WhatsApp became inaccessible for large numbers of people more than v hours agone, with the the website downdetector.com citing at least 5.6m reports virtually problems with the visitor's services from around the world.
The outage has brought down all of Facebook'south apps "globally", The Verge reported, "affecting billions of users and millions of advertisers".
Within Facebook, fifty-fifty as engineers are being deployed to fix the problem, the outage has disrupted well-nigh of the internal systems employees need to communicate with each other and do their jobs, the Verge reported.
Facebook's platforms acknowledged that "some people" were having issues accessing its services, but provided no immediate explanation for the trouble. "We're working to get things dorsum to normal as quickly every bit possible, and we apologize for whatever inconvenience," Facebook spokesperson Andy Stone tweeted more than five hours agone.
The crisis comes every bit Facebook is already facing intense scrutiny about its policies after Facebook whistleblower Frances Haugen, who worked on the company's civic integrity team, went public with a series of damning allegations, including saying that "the version of Facebook that exists today is tearing our societies apart and causing ethnic violence effectually the world", and calling the company's policy choices "a expose of democracy".
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